Privacy Policy

Dr Sam Casey, trading as Play Prescription®, is an Australian-based sole trader providing therapeutic services, professional certification training, supervision, speaking engagements, and organisational consultancy. Our website is located at www.drsamcasey.com and our primary contact email is [email protected].

We collect personal information that is reasonably necessary for our business functions. This may include:

• Contact information: your name, email address, and phone number (collected via our contact and enquiry forms)
• Professional information: your role, organisation, and professional background (collected when you apply for the certification program or supervision)
• Communication records: messages you send us through the contact form or by email
• Payment information: billing details processed securely through our third-party payment provider (we do not store card details)
• Technical data: IP address, browser type, and pages visited, collected automatically via analytics tools

We do not knowingly collect personal information from children under 18 years of age.

We collect personal information directly from you when you:

• Submit an enquiry or contact form on our website
• Apply for the Play Prescription® Certification Program
• Book a consult, supervision session, or discovery call
• Enquire about speaking or consultancy services
• Subscribe to our mailing list or webinar
• Email us directly at [email protected]

We may also collect information indirectly through website analytics tools (such as Google Analytics) that track how visitors interact with our website.

We use your personal information to:

• Respond to your enquiries and contact requests
• Process applications for the certification program
• Deliver supervision, consult, and training services you have engaged
• Arrange speaking and consultancy engagements
• Send you information about our services that you have requested or that may be relevant to you (you may opt out at any time)
• Improve our website and services
• Comply with our legal obligations

We will not use your personal information for any purpose that you would not reasonably expect, and we will not sell your personal information to third parties.

We may disclose your personal information to third parties only where necessary, including:

• Service providers: payment processors, email platforms, scheduling tools, and website hosting providers who assist us in delivering our services
• Professional advisers: accountants, lawyers, or insurers where required
• Regulatory bodies: where required by law or court order

All third-party service providers are required to handle your information in accordance with applicable privacy laws. We do not disclose your personal information to overseas recipients unless we are satisfied that they are subject to a law or binding scheme that is substantially similar to the Australian Privacy Principles.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your information is stored securely using industry-standard encryption and access controls.

We retain your personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. When no longer needed, we will take reasonable steps to destroy or de-identify the information.

Our website may use cookies and similar tracking technologies to improve your browsing experience and to collect anonymous usage data. You can disable cookies through your browser settings, though this may affect some website functionality.

We may use analytics tools (such as Google Analytics) to understand how visitors use our website. This data is aggregated and does not personally identify you.

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate, incomplete, or out-of-date information.

To make an access or correction request, please contact us at [email protected]. We will respond to your request within 30 days. In some circumstances, we may be unable to provide access (for example, where it would unreasonably affect the privacy of others), and we will explain the reasons if this is the case.

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at [email protected] so we can attempt to resolve your concern.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

For any privacy-related questions, requests, or complaints, please contact: